A stands for asking to keep the conversation going, M for mirroring to understand another person’s feelings, P for paraphrasing, and P for priming by giving a hint of what their feelings might be. (2011) suggest four ways of powerful listening in such conversations as an acronym AMPP. These require ensuring communication lines do not falter for a smooth flow to reach the desired resolution. The second and third steps are connected, and they include staying in the dialogue and making it safe. Thus, it is important to approach the situation with the right emotions and mindset, avoiding revenge, resentment, and anger. It is vital to be in the right state before creating ample space for another person during crucial dialogues (Patterson et al., 2011). The first one is to start with the heart, positive intent, and empathy. The model of handling crucial conversations developed by the authors includes seven essential steps. Therefore, this book offers the techniques to start crucial conversations and handle them well while working towards the anticipated target. (2011) define a crucial dialogue as an engagement between two or more people, which involves high-stakes, thereby resulting in a variation of opinions, leading to high emotions. The premise on which this book is written is that whenever people are stuck in a given state of affairs, there is a crucial conversation keeping them from realizing their desired results. (2011) suggest a working model which can help avoid a stalemate situation. High-stakes communication is bound to lead to disagreements and conflicts of interest, but Patterson et al. The book focuses on how to effectively hold conversations, especially when the environment is full of highly charged emotions.
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